"Pulse Enterprise has enabled us to break through a glass ceiling in our business growth. We first deployed the Pulse Enterprise Service Module and it revolutionised our contact centre - our SLA compliance and customer satisfaction shot up, and our use of Pulse even helped land new business, due to the visibility it gives our clients. Our customers love what Pulse gives them.
Next, we implemented the Pulse Enterprise Projects Module, which enabled us to increase the profitability of our Professional Services department dramatically, while at the same time ensuring that our targets, in terms of solution delivery, revenue and costs, were met.
The Pulse team is helpful and responsive, and work hard to come up with practical solutions to business challenges."